Cisco uccx wallboard

As always with personal blogs – life gets in the way.
In this case life == getting fit, I’ve spent a lot of time cycling and at the gym.
Cycling is, for me, the perfect companion to working at a PC all day, I get to switch off.  My brain has time to disengage from the problem solving and normal thought processes and by the time I’ve finished I feel so much better, both physically and mentally, but I digress..

This post is about a recent project I was asked to get involved in, creating a wallboard for the UCCX equipment we use on one of our service desks. The staff were used to having a wallboard so when we moved across to the UCCX system the costs/benefits of purchasing the official wallboard didn’t stack up (I was led to believe) .

I was asked to look at the problem and with a bit of help from some vbscript code from Stoke Council I set about creating a new front end.

The vbscript code does the database connection via an ODBC connector, this connects every 3 secs to the database and reads from a summary table.  It then creates an XML message which is served via a web server.

Getting the ODBC connector to actually connect was a pain…

Informix is not as easy as MySQL – I’d even say Oracle is easier than Informix!

Some of the gotcha’s that we learnt were that the protocol has to be ‘onsoctcp’.

The client locale (on this occasion) has to be ‘en_US.UTF8’ and we also found that sometimes when the connection failed we could bring it back up by un-checking the ‘use server database locale’ on the environment tab, clicking apply (it fails to connect) and then ticking it back again – click apply and it connects… strange but true.

We also had to set the buffer size to 4096.

All in all it was a serious pain to get a stable connection through to the box but in all fairness, since we figured out the exact requirements of the connection it’s just worked – we rarely have to touch it.

That’s the database side – now onto the front-end, which is on a separate server.

A Laravel based site consumes the XML and updates a dashboard that the service desk staff can read.

It’s a bit convoluted as we need to pass data from one bit of the network to the another but it works and so far has been reliable.

The Laravel front-end was built quickly and used constant feedback from the service desk staff. Getting the right information in the right place was harder than I realised, I think we went through 20 iterations before it settled down.

The front-end is built on top of boot-strap CSS.

It was a fun and simple application to build, the end users are really pleased and we saved the tax payer a bit of cash as we didn’t have to buy the official front end.

Win win..


UCCX bootstrap Laravel based wallboard


6 thoughts on “Cisco uccx wallboard”

  1. I would love a copy of this for use within the NHS, please share the source and instructions on install.

    would like to see if we can work it for displaying agent states also 🙂

  2. I am also investigating developing a wallboard for our call centre. Do you have some source to help with getting a start on this?

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